Terms

By ordering from this website you accept our general terms and conditions.


Contact details

Ms Manuela Bianco
Manuela Bianco Design
Laan van Nieuw Oost-Indie 177
2593BN Den Haag
info@manuelabianco.com
Chamber of Commerce (KvK) registration: 53702905, The Hague
VAT (BTW) number: NL242814220B01


Products and information

All prices on this website include VAT and do not include shipping costs.

Shipping costs depend on the country we ship to and will be indicated on the website before you finalise your purchase.

We strive to keep the information on website correct and up to date, but we can’t guarantee this at all times and are not liable for unintentional errors in prices, availability or in any other information on the website.

We strive to present our products as correctly as possible, but colours can vary depending on your screen. We are not liable for such variations.


Orders

Your purchase is finalized only once we have received your payment.

When in stock, we will ship your products as soon as possible. We strive to ship your product within 7 working days from the order date. Delivery times will depend on the postal carrier and your country.

Should there be changes to the 7-day shipping time (for example, during holiday times) this will be announced on our website.

Should we not be able to ship your products within the agreed time, we will inform you as soon as possible. In this case you can either agree on a new shipping date or cancel your order. In this case we will refund your money.

Please check your products as soon as you receive them. Should the product be damaged, please contact us by email as soon as possible.

Please unpack and handle your products with care. Instructions on how to do this are indicated on our website. We cannot refund or replace products damaged by the customer after purchase.

Should a product be out of stock, we reserve the right to replace it with a product of comparable price and quality. You will be informed about this and have the right to cancel your order, return your product and receive a refund.

There might be import or customs costs for certain countries, which are to be paid by the customer.


Returns

Should you not be happy with your purchase you have the right to return it within 14 days from the day you have received it. Please email us as soon as possible and let us know that you wish to return your products.

The returned products should be in their original new condition and in the original packaging. We cannot accept products that are dirty or damaged by improper use or careless handling.

The shipping costs for returning your purchase are to be paid by the customer.

Products should be returned to:

Manuela Bianco Design
Laan van Nieuw Oost-Indie 177
2593BN Den Haag
The Netherlands

We will return your money as soon as possible and no later than 14 days after we have received the product in good order.


Questions

Should you have any questions, please contact us by email at info@manuelabianco.com. We will answer you as soon as possible; we strive to answer your message within 24h on work days.


Other

Dutch law applies to all the agreements under these terms and conditions.